Last updated: 15/6/26
The Cotswold Plant Company ("we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, subscribe to marketing emails or contact us.
Who we are
The Cotswold Plant Company is a UK sole trader business operated by Mollie Higginson and is the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or how we use your information, please contact us:
The Cotswold Plant Company
Website: www.thecotswoldplantcompany.co.uk
Email: info@thecotswoldplantcompany.com
We may collect:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order history
- Marketing preferences
- Website analytics information
Payment information is processed securely by our payment providers and is not stored by The Cotswold Plant Company.
How we collect information
We collect information when you:
- Place an order
- Contact us
- Subscribe to marketing emails
- Visit our website
- Consent to analytics cookies
How we use your information
We use your information to:
- Process and fulfil orders
- Arrange delivery of purchases
- Communicate regarding orders and customer enquiries
- Improve our website and customer experience
- Meet legal, tax and accounting obligations
- Send marketing emails where you have opted in
Marketing emails
We use Squarespace Email Campaigns to send marketing emails.
Marketing emails may include:
- New products
- Seasonal collections
- Special offers
- Company updates
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Sharing your information
We only share your information where necessary to operate our business. This may include:
- Squarespace
- Payment providers
- DX
- Professional advisers such as accountants
- Regulatory authorities where legally required
We do not sell your personal information.
Data retention
We only keep personal information for as long as necessary.
Order records may be retained for up to six years to comply with UK tax and accounting requirements.
Marketing preferences will be retained until you unsubscribe.
International data transfers
Some service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards are used to protect your information in accordance with UK data protection laws.
Your rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion where applicable
- Restrict processing
- Object to processing
- Request a copy of your data
- Withdraw consent where consent is relied upon
To exercise these rights, please contact us.
Cookies
Our website uses cookies. Please see our Cookie Policy for more information.
Complaints
If you have concerns about how we use your information, please contact us first.
You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.