Last updated: 15/6/26
These Terms & Conditions govern the use of The Cotswold Plant Company's website and any purchases made through it.
By using our website and placing an order, you agree to these Terms & Conditions.
About us
The Cotswold Plant Company is a UK sole trader business operated by Mollie Higginson.
Website: www.thecotswoldplantcompany.co.uk
Email: info@thecotswoldplantcompany.com
Products
We aim to accurately describe and photograph all products.
As plants are living products, natural variation in size, shape, colour, flowering stage, foliage density and growth habit should be expected.
Product photographs are representative only and your plant may differ slightly from the images shown.
Measurements are approximate and may vary throughout the growing season.
Seasonal changes, weather conditions and plant maturity may affect the appearance of plants at the time of dispatch.
Availability
All products are subject to availability.
We reserve the right to amend, substitute or cancel products if stock becomes unavailable.
If we cannot fulfil an order, we will contact you to discuss alternatives or issue a refund.
Orders
You will receive an order confirmation email after placing an order. This confirmation does not constitute acceptance of your order.
We reserve the right to refuse or cancel orders where necessary.
Prices and payment
All prices are displayed in pounds sterling (£).
Prices may change without notice.
Payment must be made in full at the time of ordering through our secure payment providers.
Delivery
We aim to dispatch orders within the timescales displayed on our website.
Delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by courier services, severe weather, public holidays or circumstances beyond our control.
Please inspect your order as soon as possible after delivery.
Damaged, missing or incorrect orders
If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery at info@thecotswoldplantcompany.com.
Where possible, please include photographs.
Plant care responsibility
Plants are living products that require ongoing care.
Once plants have been delivered, responsibility for their ongoing health passes to the customer.
We cannot be responsible for plant deterioration caused by:
- Incorrect planting
- Underwatering or overwatering
- Weather conditions
- Frost, heat or drought
- Pests or diseases occurring after delivery
- Unsuitable soil conditions
- Incorrect positioning or care
Cancellation rights
Under UK consumer law, customers generally have a 14-day right to cancel online purchases.
However, this right may not apply to certain perishable goods, including some living plants and products that are liable to deteriorate rapidly.
Please contact us as soon as possible if you need to amend or cancel an order.
Returns and refunds
Please refer to our separate Returns & Refunds Policy.
Your statutory consumer rights are not affected.
Intellectual property
All website content, images, text, branding and logos remain the property of The Cotswold Plant Company unless otherwise stated.
Content may not be copied, reproduced or used without permission.
Liability
Nothing in these Terms & Conditions excludes liability where it would be unlawful to do so.
Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Changes
We may update these Terms & Conditions from time to time. Any updates will be published on this page with an updated revision date.